We’re Here to Help! 👋

Got a question about our comfy and safe toys? Need a little assistance finding the perfect snuggle buddy for your little one? Don’t hesitate to reach out! We’re a real team of friendly folks dedicated to making sure you and your child have the best possible experience with SNUGMELO LLC. Your happiness is our top priority! ❤️

Multiple Ways to Connect

Choose the method that works best for you:

  • Phone: +1 (502) 890-9922
    Give us a call during our business hours for immediate assistance.
  • Email: support@snugmelo.shop
    Send us an email, and we’ll get back to you as quickly as possible!

Business Hours: 9 AM – 6 PM EST, Monday – Friday

Visit Us

If you need to send us something, or just want to know where we’re located:

SNUGMELO LLC
12907 Factory Ln
Louisville, Kentucky 40245
United States

Send Us a Message Directly

Use the form below to send us a quick message. We aim to respond within 24 hours during our business days. We’re committed to providing you with fast and helpful support! 🚀





Our Customer Service Promise

We are committed to providing you with exceptional customer service. We promise to:

  • Treat you with respect and courtesy.
  • Respond to your inquiries promptly and efficiently.
  • Go the extra mile to resolve any issues you may have.
  • Provide honest and accurate information.

We believe in building long-term relationships with our customers. Your satisfaction is our success! 👍

What to Expect: Our Response Times

We understand that you want answers quickly! Here’s what you can expect:

  • Email: We aim to respond to all emails within 24 hours during our business days.
  • Phone: If you call during business hours, we’ll do our best to answer immediately. If we’re unavailable, please leave a message, and we’ll call you back as soon as possible.

Frequently Asked Questions & Quick Links

To help you find answers even faster, here are some common reasons people contact us:

Connect With Us on Social Media (Coming Soon!)

Stay up-to-date on the latest news, promotions, and adorable photos by following us on social media! We’re working on building our social media presence, so check back soon for links to our profiles! In the meantime, feel free to share your SNUGMELO moments with us using #SNUGMELOMoments! 📸

Business Hours & Holiday Schedule

Our regular business hours are:

  • Monday – Friday: 9 AM – 6 PM EST

We observe the following holidays and will be closed on these days:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Emergency Contact Information

While we aim to address all inquiries promptly during business hours, in the event of a true emergency related to a SNUGMELO product (e.g., a safety concern), please call us at +1 (502) 890-9922 and leave a detailed message. We will prioritize emergency inquiries.

Thank you for choosing SNUGMELO! We look forward to hearing from you and helping you create happy memories with your little ones. 😊