Frequently Asked Questions
Welcome to the Snugmelo.shop FAQ page. Here you will find answers to some of the most common questions about our products, ordering process, shipping, and more.
What products do you sell?
At Snugmelo.shop, we specialise in high-quality baby strollers that offer comfort, safety, and convenience for both babies and parents. Our selection includes compact, travel-friendly strollers, all-terrain models, and stylish everyday designs.
How do I place an order?
Placing an order is quick and easy:
- Browse our selection of baby strollers
- Choose your preferred model
- Click Add to Cart
- Proceed to checkout and enter your shipping and payment information
- Receive an order confirmation via email
What payment methods do you accept?
We accept all major payment options:
- Accepted payment methods include Visa, MasterCard, American Express, Discover, PayPal, and Cash on Delivery.
- All payments are processed securely using industry-standard encryption
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to follow the delivery status online.
What is your return policy?
You may return unused items within 30 days of delivery. To qualify for a return:
- The product must be in original condition
- It must include all original packaging and accessories
- Return shipping may be required unless the item was defective or damaged
What if my item is damaged
If you receive a damaged or faulty stroller, contact us within 24 hours of delivery. We will arrange for a replacement or refund. Photo proof of the damage may be requested.
Order Cancellation
You may cancel your order within 24 hours of placement. After this period, cancellations may not be accepted.
How long does delivery take?
- Processing Time: 1–2 business days
- Shipping Time: 3–5 business days (depending on location)
Tracking information will be provided once your order is dispatched.
Contact Us
Business Name: SNUGMELO LLC
Phone: +1 (502) 890-9922
Email: support@snugmelo.shop
Location: 12907 Factory Ln, Louisville, Kentucky 40245, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)