FAQ

🛍️ ORDERING & SHOPPING

How do I place an order?

Placing an order with SNUGMELO LLC is easy! Simply browse our website, add the toys you love to your cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping and payment information. We promise a hassle-free experience! 💖

What payment methods do you accept?

We accept a variety of convenient payment methods, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you! 👍

Is my payment information secure?

Absolutely! We take your security very seriously. Our website uses industry-standard SSL encryption to protect your payment information. You can shop with confidence knowing your data is safe.🔒

Can I modify or cancel my order?

We understand that things change! If you need to modify or cancel your order, please contact us as soon as possible at support@snugmelo.shop or call us at +1 (502) 890-9922. We’ll do our best to accommodate your request. Please note that once an order has been shipped, we may not be able to make changes.⏳

Do you offer gift cards?

Yes, we do! Give the gift of play with a SNUGMELO LLC gift card. They’re perfect for birthdays, holidays, or any special occasion. You can purchase them on our website in various denominations. 🎁

📦 SHIPPING & DELIVERY

Do you offer free shipping?

Yes! We offer free shipping on all orders with no minimum purchase required. Enjoy free shipping on all orders. That’s right – free shipping on every toy! 🎉

How long does shipping take?

We know you’re eager to receive your SNUGMELO LLC goodies! Here’s a breakdown of our shipping timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-5 business days

You can expect to receive your order within 4-7 business days. We’ll keep you updated every step of the way! 🚚

What shipping methods do you offer?

We primarily use reliable carriers like UPS and FedEx to ensure your order arrives safely and on time. The specific carrier may vary depending on your location.📦

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future! 🇺🇸

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package’s progress on the carrier’s website. Keep an eye on it! 👀

What if my package is lost or damaged?

Oh no! If your package is lost or arrives damaged, please contact us immediately at support@snugmelo.shop or call us at +1 (502) 890-9922. We’ll work with the carrier to resolve the issue and make sure you’re taken care of. We’re here to help! ❤️

🔄 RETURNS & EXCHANGES

What is your return policy?

We want you to be completely satisfied with your SNUGMELO LLC purchase! If you’re not happy for any reason, you can return your item within 30 days of receiving it. Items must be in their original condition and packaging.😊

How do I return an item?

Returning an item is simple! Just follow these steps:

1. Contact us at support@snugmelo.shop or call us at +1 (502) 890-9922 to initiate a return.
2. We’ll provide you with a prepaid shipping label.
3. Pack the item securely in its original packaging.
4. Attach the shipping label to the package and drop it off at the designated carrier location.

We’ll take care of the rest! 🤝

Do you offer exchanges?

Yes, we do! If you’d like to exchange an item for a different color, size, or style, simply contact us at support@snugmelo.shop or call us at +1 (502) 890-9922 to arrange the exchange. We’ll help you find the perfect replacement! 🎁

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. We’ll notify you via email once the refund has been processed. 💰

Who pays for return shipping?

We offer free returns! You will not be charged for return shipping. We’ll provide you with a prepaid shipping label for your convenience. 🙌

🛡️ PRODUCT & WARRANTY

Are your products authentic?

Absolutely! We are an authorized retailer of all the brands we carry. You can be confident that you’re receiving genuine, high-quality products when you shop with SNUGMELO LLC.💯

What warranty do you offer?

We stand behind the quality of our products! We offer a 1-year warranty against manufacturing defects. If you experience any issues with your toy within the warranty period, please contact us at support@snugmelo.shop or call us at +1 (502) 890-9922, and we’ll be happy to assist you.🤝

How do I care for my products?

To keep your SNUGMELO LLC toys in tip-top shape, we recommend following the care instructions on the product label. Generally, spot cleaning with a damp cloth is sufficient. Avoid harsh chemicals or abrasive cleaners.🧸

What if I receive a defective item?

We apologise if you receive a defective item! Please contact us at support@snugmelo.shop or call us at +1 (502) 890-9922 within 7 days of receiving your order, and we’ll arrange for a replacement or refund. We’ll make it right! 👍

👥 ACCOUNT & SUPPORT

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can track your order history, save your shipping information, and receive exclusive offers and promotions. It’s free and easy to sign up! ✨

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password. It’s a breeze! 🔑

How can I contact customer service?

We’re here to help! You can reach our friendly customer service team in the following ways:

• SNUGMELO LLC
• Email: support@snugmelo.shop
• Phone: +1 (502) 890-9922

We’re always happy to answer your questions and assist you with any concerns. 😊

What are your business hours?

Our customer support team is available Monday through Friday, from 9 AM to 6 PM EST. We’ll do our best to respond to your inquiries as quickly as possible! ⏰