At Snugmelo.shop, operated by SNUGMELO LLC, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you interact with our website.

1. Information We Collect

1.1 Personal Details

  • Identification & Contact Info: Such as your full name, email, phone number, and delivery address.
  • Payment Data: Secured by trusted third-party processors.
  • Purchase History: Including transaction dates, order totals, and item details.

1.2 Technical Data

  • Device Info: Your browser type, IP address, device model, and operating system.
  • Usage Insights: Information on how you browse our site, including page visits and session times.

1.3 Communication Records

  • Customer Support History: Information exchanged during your interactions with our team.
  • Marketing Settings: Your preferences for receiving promotional emails or updates.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders.
  • Communicate order updates and support messages.
  • Improve website experience and functionality.
  • Prevent fraudulent activity.
  • Send promotional offers if you opt in.

3. Cookies & Tracking Tools

We use cookies and related technologies to:

  • Support core site operations
  • Offer content tailored to you
  • Monitor site traffic and visitor behaviour.
  • Assist with remarketing and advertising efforts

You may disable cookies via your browser, though doing so may limit some features.

 

4. Use of Third-Party Services

We may share limited data with reliable third parties for:

  • Payment handling
  • Shipping services
  • Analytics tools
  • Marketing and customer service tools

All third parties are bound by confidentiality agreements and privacy standards.

5. Data Sharing

We do not sell or rent your personal data. We share it only with:

  • Payment processors 
  • Shipping services 
  • Legal authorities 

6. Your Rights

You have the right to:

  • Access or update your personal data.
  • Request deletion of your data.
  • Request a copy of your stored information.

7. Data Security

We take your privacy seriously and implement:

  • PCI-compliant payment processing
  • Limited access to sensitive data

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from minors. If we find such data was collected, we will delete it immediately.

9. Updates to Policy

We may update this policy from time to time. In case of any changes, the update will be posted on this page with the new effective date, and you will be informed via email. Continued use of our services will be considered as agreement to the new terms.

 

10. Contact Us

Business Name: SNUGMELO LLC
Phone: +1 (502) 890-9922
Email: support@snugmelo.shop
Location: 12907 Factory Ln, Louisville, Kentucky 40245, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)