At SNUGMELO LLC, your satisfaction is our priority. If you’re not completely happy with your purchase, we provide a simple and transparent return and refund process to assist you.

1. Return Eligibility

1.1 How to Start a Return

Returning an item is easy:

  • Submit your return request within 30 days from the delivery date.
  • Requests made after this period will not be accepted.
  • Once your request is approved, we will email you a prepaid return label.

1.2 Item Condition Requirements

To qualify for a return:

  • Items must be unused, unwashed, and in their original packaging, with all labels and tags intact.
  • Products that are used, altered, or damaged due to customer mishandling are not eligible for return.

1.3 Non-Returnable Products

The following items cannot be returned:

  • Personal hygiene products
  • Items marked as Final Sale
  • Custom or personalized orders

1.4 Return Shipping Costs

  • Return shipping is free for all eligible items.

2. Refund Timeline

Once we receive and inspect your returned item:

  • A refund will be issued to your original payment method within 10 business days.
  • You will receive an email confirmation once your refund has been processed.

3. If Your Refund Is Delayed

If more than 10 business days have passed since your refund was approved:

  1. Check with your bank or card provider.
  2. Contact your credit card company for updates.
  3. If you still have not received your refund, reach out to us at support@snugmelo.shop.

4. Damaged or Defective Orders

If your item arrives damaged or defective:

  • Contact us within 24 hours of receiving your order.
  • Email us your order number along with photos of the damage at support@snugmelo.shop.
  • We will arrange for a replacement, refund, or exchange at no additional cost.

5. Exchange Policy

  • We allow product exchanges.
  • Contact us, and we’ll guide you step by step through the exchange process.

6. Contact Information

Business Name: SNUGMELO LLC
Phone: +1 (502) 890-9922
Email: support@snugmelo.shop
Location: 12907 Factory Ln, Louisville, Kentucky 40245, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)