SNUGMELO LLC: Our Promise to You – Happiness Guaranteed! 😊

At SNUGMELO LLC, we believe that playtime should be worry-free. We’re so confident you and your little one will love our toys that we offer a 30-day hassle-free return policy. If for any reason you’re not completely satisfied, we’ll make it right. We want you to feel confident and excited about your purchase, knowing we’ve got your back!

We understand that sometimes things don’t work out, and that’s okay! That’s why we’ve made our return and exchange process as simple and stress-free as possible. Plus, enjoy FREE return shipping on all eligible returns.

What Can Be Returned? (Almost Everything!)

We want you to be happy, so we accept most returns. Here’s a quick rundown:

  • New and Unused Items: Items in their original packaging, with all tags attached, are eligible for a full refund. Think of it like returning something to a store – it should be in resalable condition.
  • Gently Used Items: We understand that sometimes you need to try something out. Gently used items are also eligible for return, but may be subject to a partial refund depending on the condition. We’ll always communicate this fairly and openly.
  • Items Purchased Within 30 Days: All returns must be initiated within 30 days of the original purchase date.

We know this sounds like a lot, but we’re just trying to be transparent! We want to make sure everyone is on the same page. If you have any doubts, just reach out to us at support@snugmelo.shop. We’re always happy to help!

The Super Simple Return Process (Seriously, It’s Easy!)

Returning an item is as easy as 1-2-3:

  1. Contact Us: Send us an email at support@snugmelo.shop or call us at +1 (502) 890-9922 during our service hours (9 AM – 6 PM EST, Monday – Friday). Let us know you’d like to return an item and tell us why.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label within 24-48 hours. Just print it out.
  3. Pack and Ship: Carefully pack the item in its original packaging (if possible) and attach the return label to the outside of the box. Drop it off at your nearest shipping carrier location.
  4. Relax! Once we receive the returned item, we’ll process your refund or exchange immediately!

That’s it! We’ve tried to make it as painless as possible. We know returns can be a hassle, so we’ve taken care of everything for you.

Refund Methods and Timeframes (Quick and Painless!)

Once we receive your returned item, we’ll process your refund as quickly as possible.

  • Original Payment Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.).
  • Processing Time: Please allow 3-5 business days for the refund to appear on your statement. This timeframe can vary depending on your bank or credit card company.
  • Confirmation Email: We’ll send you a confirmation email once your refund has been processed.

We understand that waiting for a refund can be frustrating. We promise to process it as quickly as possible. If you have any questions, please don’t hesitate to contact us.

Easy Exchanges (Size, Color, Style – No Problem!)

Need a different size, color, or even a completely different style? We’ve got you covered! Exchanges are easy:

  • Contact Us: Email us at support@snugmelo.shop or call us at +1 (502) 890-9922 to let us know what item you’d like to exchange and what you’d like to exchange it for.
  • Availability: We’ll check the availability of the new item and reserve it for you.
  • Return the Original Item: Follow the return process outlined above to send back the original item.
  • We Ship the New Item: Once we receive the returned item, we’ll ship out your new item immediately! You’ll receive a tracking number so you can follow its journey to your door.

No Restocking Fees, Ever! We never charge restocking fees. We want you to find the perfect toy for your little one, and we’re happy to help you do that.

FREE Return Shipping (Yes, Really!)

We believe that returns should be free and easy. That’s why we offer FREE return shipping on all eligible returns within the United States. No hidden fees, no surprises. Just a simple, stress-free return process.

Once you contact us to initiate a return, we’ll email you a prepaid shipping label. Just print it out, attach it to the package, and drop it off at your nearest shipping carrier location.

Damaged or Defective Items (We’re So Sorry!)

If you receive a damaged or defective item, we sincerely apologize! We take pride in the quality of our products, and we’re disappointed when something isn’t right. Please contact us immediately at support@snugmelo.shop or call us at +1 (502) 890-9922, and we’ll do everything we can to make it right.

We may ask you to provide photos of the damage or defect to help us understand the issue. We’ll then offer you a full refund, an exchange, or a replacement, depending on your preference and product availability.

Non-Returnable Items (A Few Exceptions)

While we try to be as flexible as possible, there are a few items that are not eligible for return:

  • Gift Cards: Gift cards are non-refundable.
  • Personalized Items: Items that have been personalized or customized specifically for you are not eligible for return.
  • Items Marked as “Final Sale”: Items marked as “Final Sale” are not eligible for return.

We’ll always clearly indicate if an item is non-returnable before you purchase it.

International Returns (Currently Not Available)

At this time, we are only able to process returns and exchanges for orders shipped within the United States. We are working on expanding our return policy to include international orders in the future. Thank you for your understanding.

Still Have Questions? We’re Here to Help!

If you have any questions about our return and refund policy, please don’t hesitate to contact us. We’re always happy to help!