At Snugmelo.shop, operated by SNUGMELO LLC, we are committed to providing a fast, reliable, and transparent shipping experience for all our customers across the United States.
1. Shipping Coverage
We currently ship orders only within the United States, covering all 50 states.
International Shipping
International shipping is not available at this time.
2. Shipping Fees
Free standard shipping is available on all orders within the contiguous United States.
- Additional Charges
3. Shipping & Delivery Estimates
- Processing Time: Orders are processed within 1–2 business days.
- Standard Shipping: 3–5 business days after the order is shipped.
- Total Estimated Delivery: 4–7 business days
Cutoff Times
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Cutoff Time: Orders placed Monday to Friday until 6:00 PM (EST) are prioritized for same-day processing.
5. Shipping Carriers
We use trusted carriers to ensure safe and timely delivery, including
- UPS
- FedEx
A carrier is automatically selected based on the destination and shipping method.
6. Order Tracking
Once your order ships, you’ll receive a confirmation email that includes:
- Your tracking number
- A tracking link
- The estimated delivery date
7. Shipping Issues
- Lost Packages: If your tracking shows no movement for more than 10 business days, contact us immediately.
- Damaged Items: Report any visible damage within 24 hours of receiving your package. Please include photos if possible.
8. Order Changes & Cancellations
You can cancel your order within 24 hours of placing it.
- You may cancel or change your order only if it hasn’t been shipped.
- Once the order is in transit, it falls under our Return & Refund Policy.
To request a change or cancellation, contact us as soon as possible.
Return and Refund Policy
You can return your product within 30 days, and refunds are processed within 10 days. We do not charge any fees for returns it’s completely free.
9. Delays & Exceptions
While we strive to meet all estimated delivery windows, delays may occur due to:
- Weather disruptions
- Carrier issues
- Peak seasons or holiday backlogs
- Unforeseen logistical events
10. Contact Us
For questions about your shipment or delivery, reach out to us:
Business Name: SNUGMELO LLC
Phone: +1 (502) 890-9922
Email: support@snugmelo.shop
Address: 12907 Factory Ln, Louisville, Kentucky 40245, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)